FAQ's

Can I get a hard copy proof of my job prior to printing?

Unfortunately no. Ignite Print uses gang printers, which means similar printing jobs are printed on the same sheet of paper. We will provide digital proofs for you to view. These digital proofs are low resolution for proofing and email purposes only.
The colours displayed on the proofs are not guaranteed to be accurate. This is because colours vary from on-screen (RGB) to the final printed product (CMYK/PMS/DIC). If you’re concerned about the way your proof looks, feel free to contact us via phone or email. We are more than happy to discuss any concerns you might have regarding your proof.

What to do if I want to make a change to my job after I have sent the artwork through?

To deliver the desired products within achievable delivery deadlines, Ignite Print uses an automated system to commence the individual production process for your order as soon as a job is submitted. For this reason, once an order has been received by Ignite Print, it is not able to be modified or cancelled. If you have made a mistake with your order after you have sent the artwork through or approved the job, give one of our friendly customer service team a call as soon as possible and they may be able to stop the job if it hasn't been plated or offer a discount on a reprint.

What do I do if I have a problem with my printed job after it has been delivered?

Please send us an email with the details of your job and a description of your problem. As per our Shipping policy, you have 48 hours to let us know of any manufacturing defects. Otherwise the sale is considered final. We will investigate the cause of the problem and advise how we will rectify the situation.
In order to receive a replacement, you must return 100% of the received product within 14 days from the time when the order was received.

How much is delivery?

Delivery is included in our prices. We use Australia Post’s Express Post, Fastway and Star Track couriers to deliver our orders in the most timely and cost-efficient method possible.

What’s the normal turnaround time for an order?

Most products are dispatched between 3-5 working days. Spot UV, Plastic, Magnets and Stickers, take extra days to be dispatched.
Orders requiring extra finishing, such as foiling and folding will require additional production time. Extra finishings taking between anadditional 2-7 working days, depending on the finishing. Contact us if you need a estimated dispatch date on your order.

Do you have templates to help me design my job properly?

Yes! We can proudly supply our clients with templates for all our products free-of-charge.
Please simply send us a request and we’ll email it to you.
These templates show the trim line, bleed and safe area for designing to ensure the smooth processing of your job.

What payment method do you accept?

We accept credit cards via Paypal, direct deposits and cash. It is our standard policy for payments to take place upon order, prior to despatch.
When making the deposit, please include your invoice number or client ID in the description field.

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